Refund policy

1. Introduction

Boston Bay Smallgoods Company pride ourselves on providing high quality products. This Policy applies in relation to purchases made on the Boston Bay Smallgoods Company Website, and is to be read in conjunction with our Terms of Service.

2. Faulty/defective products

Due to the perishable nature of the products we sell as well as for food safety concerns, we do not accept returns for change of mind or returns due to the manner in which you have prepared our products.

In the event that you are not satisfied with any part of a product purchased from us, contact us at admin@bostonbaysmallgoods.com.au within five (5) days' of the date that you received the product with the following details:

• Order Number, Description and Reason for Refund.
• Photographs of the fault or defect including evidence that the product is an Boston Bay Smallgoods product (e.g. the delivery invoice or packaging should be in the photograph); and
• Proof of purchase in the form of your purchase confirmation email, order invoice or original receipt.

If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will fulfill our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that the unsatisfactory product is returned within a reasonable time and accompanied by the details set out above.

We can assist you with your return of a faulty item, provided that upon assessment by us:

• the product is considered faulty or in breach of Australian Consumer Law; or
• the product is considered to hold a manufacturing fault or defect; or
• the product varies significantly to the product description and/or images; or
• the product delivered is incorrect and is not the item that was ordered.