Login

Cart

Your cart is empty

Shipping policy

Domestic

  • We utilise the services of Australia Post for most deliveries. However, we may also engage the services of a courier. If this is the case and you have provided a PO Box address we may kindly ask that you provide a street address.
  • We offer FREE standard shipping within Australia on ALL orders.
  • Port Lincoln (Our location) is outside of Australia Post’s next day delivery network and as such delivery will generally take 5 – 7 business days to arrive. This can often be longer at peak periods.
  • We dispatch orders weekly so please be patient with us while you await your tracking number.
  • You will be emailed the tracking number soon after your goods have been dispatched. We package our goods with utmost care, however once goods have left our store and have been received by Australia post we accept no responsibility for damages or non-delivery.
  • Our parcels do not require a signature on arrival. Given this, Australia Post can choose to leave the parcel if they deem there to be a 'safe place' to do so. Some examples of 'safe places' are out of sight on your premises, at the front door, in your mailbox (if size allows), on the front porch, under carport/verandah or by the side gate. In the unfortunate circumstance that damage/theft were to occur during this time, this would need to be discussed between yourself and Australia Post.
  • In the unfortunate circumstance that non-delivery or damage was to occur, this would need to be discussed between yourself and Australia Post.
  • We do not accept responsibility for any delays in delivery due to unforeseen circumstances, e.g. peak periods or clearance procedures.
  • If your parcel is returned to us as undelivered you will be charged additional postage to resend your order to the correct address. In no circumstance are return postage costs covered by us.
  • You will be contacted via email if there are any issues with fulfilling/shipping your order.

International

  • We do not currently ship internationally although we are open to making arrangement.

If you have any questions or would like clarification on any of the policy stated above, please don’t hesitate to contact us.